Enrolment Details, Terms & Conditions & Complaints Procedure

Payment

Initial payment: Please send either the total fees for the course or a minimum deposit of £100 by:

• International Bank Transfer - you are responsible for all bank charges.
• Sterling cheque (drawn on an English bank in the United Kingdom).
• Credit Card – Subject to a handling charge
• Travellers Cheques/Euro Cheques

Payment of balance: The balance of the course fees must be paid on the dates agreed when you register.

Age

Minimum age: 16 for General English Courses
Minimum age: 18 for Work Experience Course.

Cancellation Policy

Deposits and Payments are non-refundable and non-transferable. However at the discretion of the school and with two weeks’ advance notice you can postpone the start of your course by up to one year, or if for any reason a course cannot be completed a credit note may be issued for the remaining time. (Two weeks notice must be given and course credit is not transferable).

If your visa application is unsuccessful and the correct documentation is provided to support this we will refund any fees paid less a £100 cancellation fee. There are no refunds for any other reason.

If a Home Office Letter or a Certificate of Enrolment has been issued, the school is required to inform the Department of Immigration at the Home Office when a student cancels or finishes their course early.

Attendance

Students are expected to attend classes regularly and on time. Students will lose tuition if they are late, absent or leave before a course ends.

Student holidays:
Holidays can be taken by arrangement but two weeks’ notice must be given.

Public Holidays:
There is no reduction in the course fees where the course includes a public holiday.

Courses

Maximum class size is 17 however the average class size is usually 12 and often less on examination courses.

There is no additional registration fee added to 2006 prices.

General English course fees do not include the Social Programme (some activities will be free).
Examination Preparation courses includes the book but NOT the examination fee (except the TOEIC course).

The school reserves the right to cancel or alter a course and will offer an alternative if this happens.
Please note - Lesson times include breaks, typically 10 minutes per hour.

Accommodation Terms & Conditions

• All accommodation is subject to availability and early booking is advisable.
• There is a £40 charge per person for finding accommodation.
• In arranging accommodation Tti School of English is acting as an agent for the supplier of such accommodation and rates may vary.
• For stays of up to 4 weeks, the full accommodation fee must be paid in advance. For stays over 4 weeks a minimum of 4 weeks’ accommodation must be paid.
• Accommodation can only be arranged for students age 16+.

Admission

The school reserves the right to refuse admission or dismiss any student, without refund of fees, in the event of misconduct, non-attendance or repeated late arrival.

Insurance

We recommend students take out health and travel insurance. The school is not able to accept responsibility for loss or damage to personal property.

Internet Access

The school has a wireless LAN Internet connection that you are welcome to use, however the school does not guarantee that this service will always be in operation, and cannot provide technical support. You should use appropriate firewall software and virus protection, and use of this service is at your own risk.

Complaints Procedure

We aim to provide service of a standard that is acceptable to all students. If we fail to do this we want to know about it. This will enable us not only to deal with the specific problem, but also to avoid it happening again.

This complaint procedure explains how you can raise any concerns about the service you have received from us.

Our main objective is to respond promptly and effectively to any student dissatisfaction as it arises. If you are not satisfied with our service, please talk to us immediately. We shall try to solve the problem quickly and informally.

This document outlines the procedure to be followed if informal discussions do not solve the problem and a student wants to register a formal complaint.

• This procedure exists to resolve a dispute between the school and any complaint made. It requires staff to do their best to resolve the complaint. Complaints are likely to be in one or more of the following areas: dissatisfaction with the professional quality of teaching, problems with accommodation, unacceptable failure to deliver a service, discourtesy or unhelpfulness on the part of the staff.
• When a complaint cannot be resolved informally, a formal complaint can be made in writing or orally. When a complaint is received, the Director of Studies will be notified and will offer to meet the student. If there is a meeting the Director of Studies will keep a record of the conversation. The Director of Studies will attempt to resolve the matter in person or by letter within 5 working days of receiving the complaint.
• If the student wants to pursue the complaint further, the student will be asked to put the complaint in writing to the Directors, marked private and confidential, providing as much detail of the complaint as possible.
• The Directors will investigate the complaint and attempt to resolve it.
• The Directors will respond to the complaint in writing within 15 working days of the complaint being received. The written response will summarise what investigation has been carried out and what action, if any, is proposed to resolve the matter.
• All complaints will be recorded and kept on file. All complaints are subject to the school’s confidentiality policy.