Course enrolment Details, Terms & Conditions & Complaints Procedure

Payment:

• 1. Please send either the total fees for the course or a minimum deposit of £200 for courses of four weeks or more or £100 for courses of less than 4 weeks.
• 2. Send the payment by:
  • International Bank Transfer - you are responsible for all bank charges.
  • Sterling cheque drawn on an English bank in the UK).
  • Credit card - subject to a 2% handling charge.
  • Travellers Cheques/Euro Cheque.
• 3. The payment of the balance of the course fees must be paid on the dates agreed  when you register.
• 4. A registration fee of £45 is charged on all courses which covers the cost of the e-learning programme, registration and a final course certificate.

5. Age:

• Minimum age is 16 for General English Couses
• Minimum age is 18 for Work Experience Courses

6. Cancellation Policy:

• Deposits and payments are non-refundable and non-transferable. 
• At the discretion of the school and with three weeks' notice you can postpone the start of your course by one year.
• If you cancel rather than postpone your course with more than 3 weeks notice the school will deduct 3 weeks tuition in addition to the deposit and registration fee. Any balance will be returned to you in the same way you paid (i.e. credit card, cheque or cash).
• All cancellations must be received in writing.
• There is no refund of tuition fees after arrival in the UK.
• If for any reason a course cannot be completed a credit note will  be issued for the remaining time.  However two weeks notice must be given and a course credit note is not transferable.
• If your visa application is unsuccessful and the correct documentation is provided to supprt this we will refund any fees paid less a £200 cancellation fee.  There are no refunds for any other reason.
• If a Home Office Letter or a Certificate of Enrolment has been issued, the school is required to inform the Department of Immigration at the Home Office when a student cancels or finishes their course early.

7. One to One lessons:

• If you wish to cancel your lesson you need to give at least 24 hours notice.
• If you do not give 24 hours notice you will be charged for your lesson.
• Lessons begin and end at the time scheduled.

8. Attendance:

• Students are expected to attend classes regularly and on time.  Students wil lose tuition if they are late, absent or leave before a course ends.

9. Student holidays:

• Holidays can be taken by arrangement but two weeks' notice must be given.
• Holiday from your course must start on a Monday and end on a Friday.
• The amount of holiday you can take depends on the length of your course. 

10. Public holidays:

• There is no reduction in the course fees where the course includes a public holiday.

11. Class sizes:

• Our maximum class size is 15.
• Exam classes have a maximum of 12 students.
• Tti School of English reserves the right to cancel or alter a course and will offer an alternative if this happens.

12. Exam Preparation Courses:

• Exam preparation courses will run as advertised if four or more students are enrolled.

13. Class length:

• Each lesson is 50 minutes.
• One to one lessons are 60 minutes.

14. Promotional Photography:

• Sometimes Tti School or our representatives take photographs and videos during our courses which may be used for promotional purposes. Please advise at the time of booking if you do not wish to appear ina ny promotional material.

15. Data Protection:

• In order to fulfil our obligations to you and in some cases to the British authorities it is necessary for us to see and copy your passport and visa if appropriate.  We also need to have your contact details both in London and at home and to know who your next of kin is.  You therefore agree to provide these and keep us informed of any changes. You also give permission to share these details at a time of inspection by an English UK inspector or government official.

16. Accommodation Terms and Conditions:

• see Accomodation T&C page

17. Admission:

• The school reserves the right to refuse admission or dismiss any student without refund of fees, in the event of misconduct, non-attendance or repeated late arrival.

18. Insurance:

• We recommend students take out health  and travel insurance.  The school is not able to accept responsibility for loss or damage to personal property.

19. Internet Access:

• The school has a wireless LAN Internet connection that you can use for free, however the school can not guarantee that this service will be in operation, and cannot provide technical support.  You should use appropriate firewall software and virus protection and use of this service is at your own risk.

20. Complaints Procedure:

• We aim to provide service of a standard that is acceptable to all students. If we fail to do this we want to know about it. This will enable us not only to deal with a specific problem but also to avoid it happening again.  Our main objective is to respond promptly and effectively to any student dissatisfaction as it arises.  If you are not satisfied with our service, please talk to us immediately. We shall try to solve the problem quickly and informally.

• If informal discussions do not solve the problem and a student wants to register a formal complaint the process is as follows:
  • Make the complaint to the Principal either in writing or orally.  The Principal will keep a record of the conversation.  The Principal will attempt to resolve the matter in person or by letter within 5 working days.
  • If the student wants to pursue the complaint further, they will be asked to put the complaint in writing to the Directors of Tti School of English, the letter should be marked 'private and confidential'.
  • The Directors will respond to the complaint in writing within 5 working days.  The written response will summarise what investigation has been carried out and what action is proposed to resolve the matter.
  • All complaints will be recorded and kept on file.  All complaints are subject to the school's cofidentiality policy.