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Courses we offer

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Terms & Details

Course enrolment Details, Terms & Conditions & Complaints Procedure

Payment:

  • Please send either the total fees for the course, or a minimum deposit of £245 for courses of four weeks or more, or £145 for courses of less than 4 weeks.
  • Payment can be made by: - International Bank Transfer - you are responsible for all bank charges. - Sterling cheque drawn on an English bank in the UK - Credit card - subject to a 2% handling charge.
  • The payment of the balance of the course fees must be paid on the dates agreed when you register (normally 2 weeks before your course starts).
  • A registration fee of £45 is charged on all courses. There is also a charge if a Confirmation of Acceptance of Studies is required (General Student Visa - Points Based System).
  • Course fees do not include the Social Programme (some activities are free)

Age:

  • Minimum age: 16 for General English Courses.
  • Minimum age: 18 for Work Experience and Business Courses.

Cancellation Policy:

  • Deposits, Registration fees, and courier fees are non-refundable and non-transferable.
  • However in the case of unsuccessful visa applications, and providing the correct documentation is provided to support this, we will refund any fees paid, less the deposit, and courier fees if applicable.
  • At the discretion of Tti school and with at least three weeks’ notice you can postpone the start of your course up to a maximum of one year, with no loss of fees or deposit.
  • There is no refund of tuition fees after arrival in the UK, but at the discretion of Tti School, if a course cannot be completed for good reason, a credit note valid for one year will be offered for the remaining weeks. However a minimum of two weeks’ notice must be given and course credit notes are not transferable.
  • All cancellation or postponement requests must be made in writing, and any repayment has to be made as it was received (i.e. to the originating credit card or bank account, or in cash if applicable).

One to One lessons:

  • If you wish to cancel your lesson you need to give at least 24 hours notice.
  • If you do not give 24 hours notice you will be charged for your lesson.
  • Lessons begin and end at the time scheduled.

Attendance:

  • As a student you are expected to attend classes regularly and on time. You will lose tuition if you are late, absent or leave before a course ends.
  • see Attendance Policy

Student holidays:

  • Holidays can be taken by arrangement but two weeks’ notice must be given.
  • Holidays taken from your course must start on a Monday and end on a Friday.
  • The amount of holiday you can take depends on the length of your course.

Public holidays:

  • There is no reduction in the course fees where the course includes a public holiday.

Class sizes:

  • General English classes have a maximum of 15 students.
  • Exam Preparation classes have a maximum of 12. Tti School of English reserves the right to cancel or alter a course if necessary and will offer an alternative if this happens.

Exam Preparation Courses:

  • Examination preparation courses will run as advertised if four or more students are enrolled.
  • Examination preparation course fees do not include an external examination fee.

Class length:

  • Each lesson is 50 minutes.
  • One to one lessons are 60 minutes.

Premises

  • During busier periods of the year, classes may be held in our overspill classrooms which are also located on Camden High Street.

Promotional Photography:

  • Sometimes Tti School, or our representatives, take photographs and videos during our courses which may be used for promotional purposes. Please advise at the time of booking if you do not wish to appear in any promotional material.

Data Protection:

  • In order to fulfill our obligations to you and in some cases to the British authorities, it is necessary for us to see and copy your passport and visa if appropriate. We also need to have your contact details both in London and at home and to know who your next of kin is. By enroling you therefore agree to provide these and keep us informed of any changes. You also give permission to share these details at a time of inspection by an English UK inspector or government official.

Accommodation Terms and Conditions:

  • All accommodation is subject to availability and early booking is advisable.

  • If you require accommodation one weeks' rent plus the £50 finding fee is payable at the time of booking.

  • Full payment for the accommodation booking must be received two weeks before arrival at the latest. Tti reserves the right to cancel accommodation if payment is received late.

  • In the case of full or partial cancellation of accommodation before arrival, two weeks’ notice must be given to the office staff during the normal office hours of Monday to Friday, not after office hours or over the weekend. If less than two weeks notice is given two weeks accommodation will be charged, plus the standard accommodation finding fee.

  • If accommodation is cancelled after arrival, two weeks’ payment will be taken, plus the accommodation finding fee.

  • It is forbidden to smoke in any of the accommodation provided, however in some accommodation, an outdoor space may be available. (If required please request this at the time of booking).

  • Bookings are Sunday to Saturday as standard, so in the case of a late arrival or an early departure, you will be charged for a full week.

  • Any refund agreed will be made after the departure date as originally booked.

  • If, in exceptional circumstances, the accommodation booked becomes unavailable for reasons beyond our control an alternative will be arranged, but details may differ.

  • Tti School can only arrange homestay accommodation for students aged between 16 and 18 with written consent from either a parent or legal guardian.

  • If our own accommodation is fully booked, Tti School of English reserves the right to place students in homestay or self-catering accommodation provided by an approved third party agency.

  • Tti School of English arranges most of the accommodation directly with the accommodation providers. During busier periods accommodation agencies are used by the school to assist with the provision of accommodation.

  • Tti School of English maintains a strict policy of not placing students of the same mother tongue in the same house whenever possible in order to encourage the use of English at all times. However, in our busy periods, this is not always possible. If it is very important to you not to be placed with someone of the same nationality please tell us at the time of booking.

Admission:

  • Tti School of English reserves the right to refuse admission or dismiss any student without refund of fees, in the event of misconduct, non attendance or repeated late arrival.
  • Tti School of English also reserves the right to refuse to provide tuition or accommodation or any other service normally offered, if payment has not been made as agreed, either by an individual student, or an agent acting on his or her behalf.

Insurance:

  • We recommend students take out health and travel insurance. The school is not able to accept responsibility for loss or damage to personal property.

Internet Access:

  • The school has a wireless LAN Internet connection available that is free of charge, however the school cannot guarantee this service or provide individual technical support. You should use appropriate firewall software and virus protection as use of this service is at your own risk. This also applies to Tti accommodation.

Is there anything you are unhappy about?

Complaints Procedure:

  • We aim to provide a service of a standard that is acceptable to all students. If we fail to do this we want to know about it. This will enable us not only to deal with a specific problem but also to avoid it happening again. Our main objective is to respond promptly and effectively to any student dissatisfaction as it arises. If you are not satisfied with our service, please talk to us immediately. We shall try to solve the problem quickly and informally. You can speak to any of the Registrars in the Office from 8.30am – 7pm.
  • If informal discussions do not solve the problem and you want to register a formal complaint the process is as follows:
    - Make the complaint to the Principal either in writing or orally. The Principal will keep a record of the conversation and will attempt to resolve the matter in person or by letter within 24 hours.
    - If you want to pursue the complaint further, you will be asked  to put the complaint in writing to the Directors Guy Rose and Bridie O’Reilly at Tti School of English, the letter should be marked ‘private and confidential’.
    - The Directors will respond to the complaint in writing within 5 working days. Sooner if they are able to but sometimes they may not be available due to work commitments.  The written response will summarise what investigation has been carried out and what action is proposed in order to resolve the matter.
    - All complaints will be recorded and kept on file. All complaints are subject to the school’s confidentiality policy.
  • We're a member of English UK – the association for accredited English Language Centres – and if you're still unhappy, you may take your complaint to the ombudsman of this organisation. The ombudsman is an independent person who investigates complaints. We promise to follow the ombudsman's recommendations. Please ask us for information, or you can contact English UK direct at 219 St John Street, London EC1V 4LY.  Telephone: 020 7608 7960.
  • The school is also accredited by the British Council and you may also contact this body with a complaint about our services. The British Council address is: Accreditation Unit, British Council, Bridgewater House, 58 Whitworth St, Manchester, M1 6BB. Telephone 0161 957 7692 . Or e-mail: accreditation.unit@britishcouncil.org.
  • Tti School of English reserves the right to change these terms and conditions.
  • see Complaints Policy

Health & Safety 

Abusive Behaviour

Learning Difficulties

Safeguarding (Support for Students under 18)